Refund policy

Replacement & Refund Policy

At Open Country Studio, each piece is made to order specifically for you. Because of this, we do not accept returns or exchanges for reasons such as selecting the wrong size, change of mind, or buyer’s remorse.

Damaged or Defective Items

If your order arrives damaged or with a printing defect, we will gladly replace it at no cost.

To request a replacement, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we will arrange a replacement through our production partner.

Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery, and we will correct the issue.

Non-Returnable Items

Because all products are made to order, we do not accept returns or offer refunds for:

  • Incorrect size selection
  • Change of mind
  • Ordering by mistake

Refunds

Refunds are only issued in cases where:

  • A replacement cannot be fulfilled
  • An order is lost in transit and cannot be resolved

Contact

For any issues, please contact:
Opencountrystudio@gmail.com